We are proudly announcing today that unitQ has achieved more tangible proof of our commitment to data protection practices by being certified with Service Organization Control 2 (SOC 2) Type II compliance. This means we have met the American Institute of Certified Public Accountants’ Trust Services Criteria for Security, Availability, Confidentiality, Processing Integrity and Privacy.
SOC 2 certification affirms that unitQ’s infrastructure, software, people, data, policies, procedures, and operations have been formally reviewed. The certification underscores our ongoing data-security commitment to our customers who entrust us to provide their engineering, support, product ops and product management teams the data to identify and take action on product quality issues impacting customer satisfaction and retention.
Our customers, from industries of e-commerce, fintech, gaming, music streaming, to online dating and video streaming often operate in heavily regulated environments, requiring unitQ to excel at the forefront of data protection practices. Achieving SOC 2 Type II compliance is another win for our customers who we empower to detect, investigate, prioritize and fix issues identified by their users.
The audits of unitQ’s SOC 2 Type II certification were completed with the help of Secureframe, a platform enabling organizations to obtain and maintain global compliance standards.
unitQ is an AI-enabled platform that listens to signals from an organization’s user base on app stores, social media, chatbots, and internal ticketing systems. We’re arming organizations with real-time actionable insights from their users to build a better customer experience both immediately and into the future to improve product, reduce churn, boost star ratings and build great experiences.
To get started on your company’s product quality journey, request a demo today.
John Buscemi is unitQ Senior DevOps Engineer