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unitQ at Money20/20

We’re excited to be sponsoring Money2020 in Las Vegas from October 24th to 27th! This year’s event will feature global leaders in the financial sector ranging from tech giants to growing startups. During the conference, thought leaders will share new ideas to reshape the finance industry’s future.

unitQ is looking forward to showcasing how our AI-enabled platform can help businesses drive automation, cut costs, and boost product quality. Our leading product quality platform, unitQ Monitor, has empowered many financial companies to take a data-driven approach to product quality so they can fix mission-critical issues faster. This approach to product quality is why category-leading companies like Chime, Truebill, DailyPay, BRD Wallet, and Greenlight Financial have better retention, engagement, and ratings.

When and Where to Connect with unitQ at Money2020

  • Booth #5120: Meet the team and see unitQ in action. You can also schedule a time with our Product Specialists before the event here.
  • Meetup Session at the Central Expo: Unlock Growth and Retain Your Customers by Delivering World-Class Product Quality featuring unitQ’s Founder & CEO, Christian Wiklund.
  • Product Innovation Zone: See a live product demo of unitQ Monitor and learn how teams use user feedback data to make faster and more confident decisions.

Results Our Finance Customers Have Seen

unitQ’s powerful product insights play an instrumental role in critical metrics for our finance customers. Here are some key results they’ve seen since partnering with unitQ:

  • 20% improvement in product quality in 30 days
  • 25% increase in App-Store rating scores  
  • 25% increase in net sentiment
  • 50% decrease in time to fix
  • 40% reduction in support tickets
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Announcing Our $30M Series B Led by Accel to Power the First Product Quality Platform

“Is our product working as it’s supposed to?” It’s a dead simple yet fundamentally important question most technology companies consider daily, but staying on top of product quality has historically been an inexact science. App Store or Google Play reviews are far from comprehensive and represent sentiment over time, rather than a current snapshot. While Net Promoter Scores (NPS) have become a ubiquitous tool for product teams, they rely on surveys proactively sent out by businesses – meaning they’re more likely to capture positive sentiments and represent a tiny fraction of users. As a result, companies rely on manual processes and anecdotal data to make decisions on what should be fixed next, and the product suffers as a result.

unitQ empowers companies to take a data-driven approach to product quality so they can fix the right quality issues faster. unitQ Monitor, our AI-enabled product quality platform, determines what specifically is impacting quality at any given time, so that teams like engineering, support, product ops, and product management can identify, prioritize, and fix quality issues that matter most. Customers have seen significant improvement in growth, user retention, and engagement by leveraging our product, which then impacts bottom-line results.

In fact, on average customers are able to increase their product quality by 20% in 30 days, which correlates to a 20% improvement in their unitQ Score. We help them improve their product quality by identifying actionable insights in their user feedback from public sources like app reviews and social media, private sources like support tickets, support chats, and surveys, as well as the unitQ API, which connects to other external data sources. With these data points, unitQ automatically tags and analyzes quality issues and delivers the most comprehensive and accurate view of product quality yet.

Some of the most well-known consumer technology companies in the world rely on unitQ, including Chime, Pandora, Strava, The RealReal, and AppLovin.

Since we announced our Series A in March of 2020, we’ve more than tripled our revenue. Today, we’re excited to announce that we’ve raised $30M in funding from Accel, with support from Creandum and Gradient Ventures, Google’s AI-focused venture fund. This brings our total amount raised to $41M since launching in 2018. This Series B will allow us to expand hiring across engineering and go-to-market so that we can expand our reach and serve more businesses.

“One of the best ways consumer technologies can differentiate is by building a product that is reliable and consistently works as intended for its users, and yet up to this point this has been largely an inexact and manual undertaking,” said Andrew Braccia, Partner, Accel. “We invested in unitQ because it has the potential to transform how businesses think about product quality and its impact on usage, retention, and bottom-line results. At Accel, I’ve invested in dozens of consumer tech companies spanning industries – from Hotel Tonight to Etsy to MyFitnessPal – and know that a product like unitQ would be a game-changer for almost all of them.”

The Journey Ahead at unitQ

My co-founder, Niklas Lindstrom, and I started unitQ because we have firsthand experience with the challenges involved in measuring product quality. Before unitQ we founded Skout, a social app that had over 50 million app installations before being acquired by The Meet Group in 2016. During the decade we worked on Skout, we never lost sight of the user experience and our top priority was ensuring people were happy with our product. We would have loved to have access to a product like unitQ, which is why we decided to undergo the ambitious task of building a solution for ourselves.

This is just the beginning for us as the first company to take a data-driven approach to product quality. We aim to not only be a tool that every consumer business relies on for maintaining world-class products that people love to use, but also to be a resource for consumers that want trusted, reliable information on the products available to them so that they can make better decisions. We couldn’t have done it without the support of our amazing customers, employees, partners, investors, and advisors that have helped us get to this point.

We’re just at the beginning of this exciting journey. If you’re interested in seeing how unitQ can work for your organization, sign up for a demo today. If you’re interested in joining us, be sure to check out our open roles and get in touch.

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unitQ at FinovateFall 2021

We are excited to sponsor FinovateFall 2021 in New York City from 9/13 – 9/15! The conference showcases the best innovations in financial and banking technology. This year’s event will feature 50 live demos from leading innovators and thought leaders. It will also feature expert sessions where businesses can connect with key influencers and network with peers in the finance industry.

Join unitQ at the conference for a live demo and an executive board session to see firsthand how our AI-enabled platform can help your business drive automation, cut costs, and boost product quality. unitQ Monitor has empowered many fintechs and banks to take a data-driven approach to product quality so they can fix mission-critical issues faster. This approach to product quality is why category-leading companies like Chime, BRD Wallet, and Greenlight Financial have better retention, engagement, and ratings.

When and Where to Connect with unitQ at FinovateFall

  • Live Demo on Stage: Monday, September 13th – 2:25 p.m. – 3:25 p.m. ET
    Presenter: Anthony Heckman, unitQ’s Head of Business Development
  • Executive Boardroom Session: Tuesday, September 14th – 4:45 p.m. – 5:45 p.m. ET 
    Harnessing New Tech To Improve Back Office Automation; To Boost Product Quality; To Drive Digital Transformation; To Improve CX and To Drive Down Costs featuring Anthony Heckman, unitQ’s Head of Business Development.
  • Booth #39: Monday, September 13th – Wednesday, September 15th
    Meet the team and see unitQ in action.

Results Our Fintech Customers Have Seen

unitQ’s powerful product insights play an instrumental role in critical metrics for our finance customers. Here are some key results they’ve seen since partnering with unitQ:

  • 20% improvement in product quality in 30 days
  • 25% increase in App-Store rating scores  
  • 25% increase in net sentiment
  • 50% decrease in time to fix
  • 40% reduction in support tickets

Bonus: Nearby Local Attractions

  • Times Square– One of the most prominent commercial intersections and entertainment centers in New York City.
    Location: the intersection of Seventh Avenue, 42nd Street, and Broadway
  • Rockefeller Center – A must-see attraction while in New York City.
    Location: 45 Rockefeller Plaza, New York, NY 10111
  • Central Park – 843 acres and one of the world’s most iconic parks.
    Location: 59th to 110th Street Manhattan Borough, from Central Park West to 5th Avenue, New York City, NY 10022
  • Empire State Building– 102-story Art Deco skyscraper that you don’t want to miss.
    Location: 20 W 34th St, New York, NY 10001
  • Madison Square Garden – In the middle of Manhattan and one of the world’s most famous sporting and entertainment venues.
    Location: 4 Pennsylvania Plaza, New York, NY 10001