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unitQ + Jira integration: Fix the right issues faster to drive product quality

Today we’re sharing that unitQ has integrated with Jira Cloud, one of the most popular issue tracking solutions in the world and currently used by more than 65,000 businesses globally. With the new integration, unitQ Monitor for Jira,  teams can easily understand which issues in Jira are having the biggest impact on the business, so that engineers and product teams can prioritize effectively. 

Using Jira Cloud and unitQ together in a seamless experience, companies can detect trends that impact product quality in real time and make decisions accordingly. By deeply integrating Jira engineering tickets alongside our existing unitQ data sources like user reviews, surveys, social media and chats, we can deliver the most complete picture of product quality available.

The integration makes it easy to create, link and track Jira issues within unitQ Monitor as well as accessing related product quality issues in Jira unmasked by unitQ. The integration also allows engineers working in Jira to get insights into quality issues reported by their organization’s customers.

unitQ’s integration with Jira, one of more than 30 unitQ integrations and growing, is another way we’re helping organizations improve product quality, which directly impacts churn, star ratings, revenue and growth. We’re working on building deeper integrations into all of the products and channels that our customers rely on for customer feedback, bug tracking, and more.

Read how our customers are enhancing their businesses with unitQ. To learn more about unitQ,  book a demo.

Aaron Verstraete is head of partnerships for unitQ.

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unitQ presenting at PagerDuty Summit 2022

PagerDuty Summit 2022 is around the corner. And we’ll be there.

The lowdown: unitQ Product Manager, Brett Caplan, will present how organizations can harness the power of user feedback with unitQ to improve product quality. And he’ll also discuss how PagerDuty integrates with unitQ to help teams efficiently troubleshoot and triage customer-impacting issues.

Why unitQ?

unitQ, a PagerDuty partner and an AI-enabled monitoring platform that consolidates user feedback and surfaces actionable insights, has an exclusive integration with PagerDuty to proactively identify customer feedback trends. unitQ can automatically trigger a PagerDuty incident after detecting a customer-impacting issue, giving teams timely alerts along with the full context they need to assess and address issues. PagerDuty is one of dozens of unitQ integrations.

From spiking complaints of password reset errors to increasing negative feedback sentiment, unitQ instantly alerts the right stakeholders to take action. Teams are now able to monitor customer feedback channels simultaneously, get alerted to emerging issues, and mobilize responses in real time.

What’s our PagerDuty presentation about?

Caplan will discuss the unitQ platform that gives our customers like Chime, Klarna and Spotify the power to proactively identify user feedback trends, in real time, from app stores, social media, chatbots and internal platforms like Salesforce and PagerDuty. 

In addition, with Caplan’s online presentation, you will:

  • Learn how to identify urgent issues from both private and public user feedback channels and send timely alerts to teams for troubleshooting and triaging.
  • Learn how brands are improving product quality 20% in the first 30 days with access to real-time customer feedback data.
  • Learn how a cloud-based central repository for user feedback integrated with PagerDuty boosts efficiency and improves customer experience.

The PagerDuty Summit 2022 runs between June 7-21. Along with unitQ, leaders from DocuSign, Google, Telegraph Media Group to Zendesk will also be speaking.

Can’t wait for the summit, request a unitQ demo today and check out our customers page to see how companies are taking a data-driven approach to their product quality efforts, fixing issues faster, and leveraging insights into roadmaps and product growth. After all, detecting, investigating, prioritizing and fixing issues identified by users bolsters developer KPIs, enhances customer satisfaction and ratings in app stores, attracts new users and drives new revenue streams.

See you at PagerDuty Summit 2022!

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Boost product quality, user retention with unitQ at MAU Vegas 2022

The unitQ team is back on the road again! We’re thrilled to be sponsoring MAU Vegas, taking place June 6-8 at the MGM Grand Hotel in Las Vegas.

MAU is a leading summit for mobile acquisition and retention, featuring over 2,500 leaders from the world’s top brands in the mobile industry.

unitQ is excited to showcase how category-leading mobile brands like Chime, Spotify, Strava and Uber use our AI-enabled platform to improve their product quality, optimize app store ratings, and boost user retention and engagement.

Our platform gives organizations a single repository for user feedback. This feedback is ingested from all kinds of public channels (like social media, app stores, Reddit) and private channels (like Zendesk, Helpshift, Intercom). Marketing and Growth teams with unitQ now have the insights to increase brand loyalty and retention, while Product and Digital teams get prioritization and real-time data to inform their roadmap.

Helpshift and unitQ Integration

In between sessions, be sure to stop by “The Retention Casino” at the unitQ (#451) and Helpshift booths (#445) to win some cool prizes, including an Oculus, Amazon gift cards, t-shirts, stuffed animals and more! 

Rather not wait until MAU? Schedule a time with our product specialists before the event here

We can’t wait to see what’s new in the current mobile landscape. See you at MAU!

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unitQ named to Top 100 Most Promising Artificial Intelligence Startups by CB Insights

unitQ has been recognized as one of the world’s most promising AI startups. CB Insights named unitQ in the AI 100 2022 ranking for the most innovative AI startups — and the only company in the customer feedback analysis category.

The CB Insights research team picked 100 private market vendors from a pool of more than 7,000 applicants and nominees. The winners were chosen based on factors including R&D activity, proprietary Mosaic scores, market potential, business relationships, investor profile, news sentiment analysis, competitive landscape, team strength, and tech novelty. The CB Insights research team also reviewed thousands of analyst briefings submitted by applicants.

unitQ’s artificial intelligence turns user feedback into data-driven insights that help companies like Strava, Klarna, Chime, Pandora, and AppLovin improve product quality. Our platform consolidates user feedback from app stores, social media, chatbots and internal ticketing systems into a central repository and uses machine learning to help companies detect, quantify, and fix urgent issues faster and make better product decisions in both the short and long term.

Want to see more of our AI platform, request a demo today.

If you want to join our growing team, take a look at our careers page.

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unitQ earns SOC 2 Type II security certification

We are proudly announcing today that unitQ has achieved more tangible proof of our commitment to data protection practices by being certified with Service Organization Control 2 (SOC 2) Type II compliance. This means we have met the American Institute of Certified Public Accountants’ Trust Services Criteria for Security, Availability, Confidentiality, Processing Integrity and Privacy. 

SOC 2 certification affirms that unitQ’s infrastructure, software, people, data, policies, procedures, and operations have been formally reviewed. The certification underscores our ongoing data-security commitment to our customers who entrust us to provide their engineering, support, product ops and product management teams the data to identify and take action on product quality issues impacting customer satisfaction and retention.

Our customers, from industries of e-commerce, fintech, gaming, music streaming, to online dating and video streaming often operate in heavily regulated environments, requiring unitQ to excel at the forefront of data protection practices. Achieving SOC 2 Type II compliance is another win for our customers who we empower to detect, investigate, prioritize and fix issues identified by their users.

The audits of unitQ’s SOC 2 Type II certification were completed with the help of Secureframe, a platform enabling organizations to obtain and maintain global compliance standards.

unitQ is an AI-enabled platform that listens to signals from an organization’s user base on app stores, social media, chatbots, and internal ticketing systems. We’re arming organizations with real-time actionable insights from their users to build a better customer experience both immediately and into the future to improve product, reduce churn, boost star ratings and build great experiences.

Have questions about unitQ’s commitment to privacy and security? Visit our security page or contact us here.

To get started on your company’s product quality journey, request a demo today.

Author

John Buscemi is unitQ Senior DevOps Engineer

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unitQ + Ada integration: Transforming automated chatbot conversations into better product quality

We are delighted to announce unitQ’s integration with Ada, a market leader delivering automated brand interactions between companies and their customers.

This latest integration from unitQ means customers have another tool in their quiver to continue offering the best and fastest customer experience for issue resolution — while at the same time maintaining visibility into what customers are saying to identify and fix issues even faster. 

unitQ now has more than 30 integrations to turn qualitative user feedback into quantitative actionable insights — helping companies improve their product quality, reduce churn, boost star ratings, and build great app experiences. This is why category-leading brands like AppLovin, Cornershop by Uber and Spotify embrace unitQ to enhance their product’s quality and experience.

“Giving our current and future customers another seamless route to harness and prioritize user feedback is why we chose to partner with Ada, which is bridging the divide between customers and brands with their advanced AI-powered brand interaction platform and chatbot capabilities,” says Aaron Verstraete, Head of Strategy and Partnerships at unitQ.

The Ada integration allows companies embracing Ada’s automated brand interaction services to funnel chat conversations through unitQ’s AI. Our algorithms transform those conversations into actionable insights so brands can make better product decisions now, plot feature roadmaps and at the same time reduce the number of support tickets.

“With Ada’s brand interaction platform and advanced conversational AI and NLU capabilities, brands can keep pace with growing volumes of customer inquiries without breaking the bank. And with our integration with unitQ, our customers have another tool to extract data-driven insights from their customer conversations,” says Michael Setticasi, Vice President of Partnerships at Ada.

Read how our customers are enhancing their businesses here. To learn more about the unitQ and Ada integration, book a demo here.

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unitQ partners with Amazon Web Services: Together improving product quality via the AWS Marketplace

Today we are thrilled to announce that unitQ is now listed on the Amazon Web Services (AWS) Marketplace and continuing to invest in AWS programs that benefit our customers and partners! 

This news will enable millions of active customers who rely on AWS Marketplace to seamlessly harness the power of the unitQ Monitor and incorporate user feedback into their product decisions like never before. 

Working with AWS, directly highlights the importance of product quality for today’s leading companies. All too often, teams lack a window into their product quality because the data they need is siloed across disparate channels. Our unitQ Monitor, an AI-enabled platform, flips this reality on its head and consolidates feedback across private and public channels classifying them into over 500 granular categories, called Quality Monitors. 

Now AWS Marketplace users can streamline procurement to quickly launch our unitQ software to provide their teams – from support, to engineering, to product, and beyond – a new level of quantitative insights that identify, prioritize, and fix issues faster. This will make procurement especially easier for our customers who are already buying apps integrated with unitQ from the AWS Marketplace, including Zendesk, Helpshift, and Talkdesk.

Household names like Spotify, Pandora, and Klarna are utilizing the unitQ Monitor and on average customers improve their product quality by 20% in the first 30 days of having access to this real-time and impactful data. 

Here are some of the benefits that unitQ will provide users on the AWS Marketplace:

  • Companies can now detect, troubleshoot, and fix urgent issues faster than ever
  • Incorporate crucial user feedback into product decisions
  • Consolidate feedback from all feedback channels into a central repository
  • Stay on top of product quality with real-time alerts of new and trending bugs and quality-related issues reported in any language, device, or platform.
  • Send user reviews, product issues, or quality trends to specific teams in your organization via Slack, Jira, or PagerDuty, making it easy to monitor what users are saying about your game or product in real-time.
  • Automatic translation from 70+ languages
  • Feedback enriched with metadata engineering need to reproduce and fix issues

Today’s also marks our recognition of being a candidate for AWS Independent Software Vendor (ISV) Accelerate Program. This program will further connect unitQ to the AWS Sales organization, creating new opportunities for improved product quality to so many teams. unitQ is also pursuing additional AWS programs to benefit customers, including working on AWS Competencies.

Product quality directly impacts usage and revenue and at unitQ we’re working on building deeper integrations, like this one, to empower teams everywhere to improve product quality and create the best user experience possible. For more information about the integration, visit the unitQ on AWS page. We can’t wait to see what’s next!

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unitQ + Helpshift integration: Harness user feedback data to drive product quality and customer experience

Today we’re excited to share that unitQ is partnering with Helpshift, a premier in-app customer self-service platform for many of the world’s top mobile apps and games. 

With Helpshift’s in-app support and unitQ’s product quality monitoring solutions, customers now have the insights and data they need to quickly identify, quantify, and fix the most impactful quality issues across all sources, languages, platforms, and devices. This integration gives teams the power to turn quantitative user feedback from Helpshift and other feedback channels into actionable insights, helping companies improve their product quality, reduce churn, boost star ratings, and build great app experiences.

unitQ Monitor, our AI-enabled platform, consolidates feedback across multiple private and public channels – from Helpshift to Twitter, the Google Play Store to Stella Connect, classifying them into over 500 granular categories, which we call Quality Monitors, giving teams the data they need to make data-driven decisions about customer experience, engineering prioritizations, support allocations, and more. This is why category-leading brands like AppLovin, Chime, and Spotify utilize our monitoring platform to enhance their product’s quality and experience.

Helpshift + unitQ Benefits: Listen to what app-users are saying about your app in real-time

  • Consolidate feedback from Helpshift Issues and other feedback channels into a central repository, and use ML to help detect and troubleshoot the most impactful quality issues faster
  • Stay on top of product quality with real-time alerts of new and trending bugs and quality-related issues reported in any language, device, or platform.
  • Send user reviews, product issues, or quality trends to specific teams in your organization via Slack, Jira, or PagerDuty, making it easy to monitor what users are saying about your game or product in real-time.

Helpshift works with some of the largest mobile apps and games around the globe, serving billions of support interactions monthly. This new Helpshift and unitQ integration provides a window into product quality like never before and will allow customers to be proactive, resolve issues faster, and ultimately improve customer experience. 

To learn more about the unitQ and Helpshift integration book a demo here

Read the Helpshift blog about integration

Join unitQ and Helpshift at GDC! Visit us at booth #P1833 to get a demo of our solutions. Register today for Happy Player Happy Hour on Tuesday March 22 from 5PM – 8:30PM at Peacekeeper. 

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unitQ + PagerDuty: New integration resolves product quality issues faster than ever

We are excited to announce unitQ’s integration with PagerDuty, empowering all teams using both products to monitor public and private customer feedback channels for emerging issues, and mobilize a real-time response.

This exclusive integration gives our customers the power to proactively identify feedback trends, from spiking complaints of password reset errors to increases in negative feedback sentiment, and leverage PagerDuty to reach the right teams. After installation, unitQ Monitor, our AI-enabled monitoring platform, automatically triggers a PagerDuty incident after detecting a customer-impacting issue, giving teams timely alerts along with the full context they need to troubleshoot and triage.

The unitQ Monitor consolidates feedback across multiple private and public channels – from Zendesk to Twitter, the Google Play Store to Intercom, classifying them into over 500 granular categories, which we call Quality Monitors, giving support, engineering, and product teams the quantitative insights to identify, prioritize, and fix issues faster. This is why companies like Chime, Spotify, and Klarna are utilizing our monitoring services. In fact, on average our customers have improved their product quality by 20% in the first 30 days when having access to this real-time and impactful data. 

PagerDuty works with nearly 18,000 companies across 90 countries, helping monitor data across organizations. Now, unitQ Monitor has already become an important part of that holistic picture for many teams. This integration provides a window into product quality like never before and will allow our customers to be proactive, resolve issues faster, and improve user experience.

unitQ Monitor + PageDuty Integration Benefits

  • Notify your team in PagerDuty when new customer feedback data arrives, when Quality Monitors start to trend, or new issues are detected
  • Trigger, acknowledge, and resolve incidents on PagerDuty
  • Identify urgent issues from both private and public channels and send timely alerts to teams

Today’s news is just the latest way we’re helping consumer tech companies improve their product quality, which directly impacts usage and revenue. We’re working on building deeper integrations into all of the products that our customers rely on. 

For more information about the integration, visit the PagerDuty & unitQ integration page.

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unitQ at Money20/20

We’re excited to be sponsoring Money2020 in Las Vegas from October 24th to 27th! This year’s event will feature global leaders in the financial sector ranging from tech giants to growing startups. During the conference, thought leaders will share new ideas to reshape the finance industry’s future.

unitQ is looking forward to showcasing how our AI-enabled platform can help businesses drive automation, cut costs, and boost product quality. Our leading product quality platform, unitQ Monitor, has empowered many financial companies to take a data-driven approach to product quality so they can fix mission-critical issues faster. This approach to product quality is why category-leading companies like Chime, Truebill, DailyPay, BRD Wallet, and Greenlight Financial have better retention, engagement, and ratings.

When and Where to Connect with unitQ at Money2020

  • Booth #5120: Meet the team and see unitQ in action. You can also schedule a time with our Product Specialists before the event here.
  • Meetup Session at the Central Expo: Unlock Growth and Retain Your Customers by Delivering World-Class Product Quality featuring unitQ’s Founder & CEO, Christian Wiklund.
  • Product Innovation Zone: See a live product demo of unitQ Monitor and learn how teams use user feedback data to make faster and more confident decisions.

Results Our Finance Customers Have Seen

unitQ’s powerful product insights play an instrumental role in critical metrics for our finance customers. Here are some key results they’ve seen since partnering with unitQ:

  • 20% improvement in product quality in 30 days
  • 25% increase in App-Store rating scores  
  • 25% increase in net sentiment
  • 50% decrease in time to fix
  • 40% reduction in support tickets