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Here are the bugs plaguing Apple mobile apps 3 weeks after iOS 16

Operating system upgrades are always a fraught time for app developers. Whenever a new version of an operating system is released, you have to test your app against it and try to make sure your app works smoothly. Despite your best efforts with testing, your app users who upgrade their OS are still likely to encounter issues. 

Apple recently released iOS 16, and we analyzed tens of thousands of pieces of public user feedback from 4,800 mobile apps three weeks before the release and three weeks after the release. We wanted to find out what issues users were experiencing the most after the release went out. (We recently analyzed the main issues affecting users who upgraded to iOS 15.)

Bugs galore 

In our iOS 16 analysis, we broke out results by the type of app — social networking, finance, shopping, etc. Social networking apps were hardest hit, with a 42% increase in product quality issues. (unitQ defines a quality issue as a type of user feedback that identifies a defect or bug in a product that affects user satisfaction.) Dating apps came in second place with more than a one-third increase in quality issues. Health and fitness apps settled in third place with 21% more issues.

When we look more closely at the specific issues users experienced the most, you find that social networking apps had a 90% spike in users being unable to upload photos, the bread and butter of social media. Business and productivity apps had a 73% increase in users being unable to log into the apps. And there was a 90% jump in issues with Apple Pay not working with shopping apps.

The chart below shows the percentage increase in major product quality issues users complained about in Apple App Store reviews three weeks after the release of iOS 16 compared to three weeks before the release, by selected industry:

Embrace unitQ data intelligence  

unitQ Monitor provides organizations with the real-time insights and actionable intelligence necessary to identify and fix those product quality issues that are the top concerns for your users. 

unitQ captures user feedback in more than 100 languages from dozens of sources — including the Apple App Store, Discord, Google Play Store, Reddit, Twitter, Facebook, Instagram, and YouTube, among others. unitQ also integrates with productivity tools such as Slack, PagerDuty, Zendesk and Jira

With machine learning and AI, unitQ buckets user feedback into discernible product quality issues. unitQ customers like Spotify, Klarna, HelloFresh and Udemy harness this data to visualize how existing and new product features are impacting their users across regions, app versions, and operating systems — in real time. unitQ algorithms enable organizations to harness this real-time user feedback to take a measured, data-driven approach to their product quality efforts, fix issues faster, and leverage insights into roadmaps and product growth.

About the data for this study

For the purposes of this study, our charts are based on the ingestion of tens of thousands of iOS App Store reviews from more than 4,800 apps for the time period of three weeks before to three weeks after Apple’s release of iOS 16 on September 12, 2022. 

Overall, social networking apps saw the biggest increase in users reporting product quality issues. Following social media were dating apps, health and fitness apps and so on.

The chart below shows the percentage increase in all product quality issues that users complained about in Apple App Store reviews three weeks after the release of iOS 16 compared to three weeks before the release, by selected industry:

How unitQ can help

unitQ provides organizations with real-time insights and actionable intelligence necessary to identify and fix product quality issues that are of top concern for end users. Alerts (especially our newly released anomaly alerts) help organizations detect product quality issues, including sudden aberrations from normal feedback volumes.

To learn more about unitQ and our latest anomaly alerts feature, request a demo.

Pete Bratach is unitQ documentation manager.

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Learn how to turn customer insights into better products at our Quality Community event

We are passionate about helping organizations build exceptional products and experiences based on actionable insights from customer feedback. This feedback data is the best resource to help teams prioritize and execute fixes more effectively, and to bridge the gap between an organization’s current UX and their users’ evolving expectations. 

It’s an obvious business principle — that successful companies must focus constantly on improving the customer experience by leveraging user feedback. But practicing this principle, until now, has been much easier said than done. 

That’s why we built unitQ — an AI-based platform that is able to take your users’ qualitative feedback and automatically consolidate, translate, and categorize it into real-time data that is actionable and measurable

Come to the unitQ inaugural Quality Community event

We have gained so much traction in our movement to arm organizations with a comprehensive understanding of what features customers enjoy, what they find hard to use, and what bugs should be prioritized or addressed in long-term roadmap strategies. Yet we want to expand the product quality movement even more, and that’s why we are debuting our inaugural Quality Community event

Executives from Pinterest, Upwork and DailyPay will demonstrate how they transform user feedback into actionable insights to strengthen their brand’s position and reputation in the marketplace. 

Our panelists for this online, interactive event include Vani Kumar, Head of Quality at Pinterest; Todd Ranson, Sr. Director of Customer 360° at Upwork; and Darlene Miranda, VP of Product Management, UX Design and Research at DailyPay.

The never-ending product quality journey

I’ll help moderate this first-in-a-series of Quality Community events that unitQ will continually host. And I’m excited to take the stage with Vani, Todd and Darlene as we discuss how organizations can become even more successful by blending user feedback with unitQ supervised machine learning and our growing artificial intelligence platform.  

Register now for the free, interactive Quality Community event that begins at 10am PDT on Oct. 6, 2022.

I’m looking forward to seeing you there!

Christian Wiklund is unitQ CEO and Founder.

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Connecting unitQ to innovation and business outcomes at CXFS and NGCX

The unitQ squad was just in Boston, showcasing our platform to senior level customer experience executives at CXFS & NGCX 2022. The conference centers on the latest in CX design, innovation, culture and strategy, and close to 300 attended the show. Our team was super pleased by the high level of interest in unitQ that we saw from attendees.  

Attendees came from across industries: fintech, insurance, hospitality and retail. Despite these different backgrounds, they all had the same end goals — to discover the best ways to optimize CX and keep their clients satisfied, as well as to win new business.  

Enter unitQ 

In a report provided by the host organization, WBR (Worldwide Business Research), 72% of executive attendees indicated that they are looking to invest in solutions focused on “Customer Feedback, Surveys, Voice of Customer, and Customer Insights.” This signals that CX leaders are waking up to the fact that a solution like unitQ is essential for maintaining a competitive advantage. 

This is precisely where unitQ has been chosen by the fastest growing brands as a crucial component of their CX strategy. With unitQ, organizations get a centralized, searchable repository for user feedback. We use AI to bucket feedback into granular categories and quantify trends over time. Our platform helps you detect urgent quality issues and prioritize product improvements that increase product quality and inform product roadmaps.

Thanks for all the great conversations our team had with those we met at CXFS & NGCX.

unitQ is an AI-powered platform that extracts data-driven insights from our customers’ user base to enable organizations to stay on top of roadmaps and product quality issues like bugs across all platforms, languages, and regions. Request a demo today!

Kent Martin is unitQ senior manager, digital and event marketing.

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unitQ + Jira integration: Fix the right issues faster to drive product quality

Today we’re sharing that unitQ has integrated with Jira Cloud, one of the most popular issue tracking solutions in the world and currently used by more than 65,000 businesses globally. With the new integration, unitQ Monitor for Jira,  teams can easily understand which issues in Jira are having the biggest impact on the business, so that engineers and product teams can prioritize effectively. 

Using Jira Cloud and unitQ together in a seamless experience, companies can detect trends that impact product quality in real time and make decisions accordingly. By deeply integrating Jira engineering tickets alongside our existing unitQ data sources like user reviews, surveys, social media and chats, we can deliver the most complete picture of product quality available.

The integration makes it easy to create, link and track Jira issues within unitQ Monitor as well as accessing related product quality issues in Jira unmasked by unitQ. The integration also allows engineers working in Jira to get insights into quality issues reported by their organization’s customers.

unitQ’s integration with Jira, one of more than 30 unitQ integrations and growing, is another way we’re helping organizations improve product quality, which directly impacts churn, star ratings, revenue and growth. We’re working on building deeper integrations into all of the products and channels that our customers rely on for customer feedback, bug tracking, and more.

Read how our customers are enhancing their businesses with unitQ. To learn more about unitQ,  book a demo.

Aaron Verstraete is head of partnerships for unitQ.

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unitQ presenting at PagerDuty Summit 2022

PagerDuty Summit 2022 is around the corner. And we’ll be there.

The lowdown: unitQ Product Manager, Brett Caplan, will present how organizations can harness the power of user feedback with unitQ to improve product quality. And he’ll also discuss how PagerDuty integrates with unitQ to help teams efficiently troubleshoot and triage customer-impacting issues.

Why unitQ?

unitQ, a PagerDuty partner and an AI-enabled monitoring platform that consolidates user feedback and surfaces actionable insights, has an exclusive integration with PagerDuty to proactively identify customer feedback trends. unitQ can automatically trigger a PagerDuty incident after detecting a customer-impacting issue, giving teams timely alerts along with the full context they need to assess and address issues. PagerDuty is one of dozens of unitQ integrations.

From spiking complaints of password reset errors to increasing negative feedback sentiment, unitQ instantly alerts the right stakeholders to take action. Teams are now able to monitor customer feedback channels simultaneously, get alerted to emerging issues, and mobilize responses in real time.

What’s our PagerDuty presentation about?

Caplan will discuss the unitQ platform that gives our customers like Chime, Klarna and Spotify the power to proactively identify user feedback trends, in real time, from app stores, social media, chatbots and internal platforms like Salesforce and PagerDuty. 

In addition, with Caplan’s online presentation, you will:

  • Learn how to identify urgent issues from both private and public user feedback channels and send timely alerts to teams for troubleshooting and triaging.
  • Learn how brands are improving product quality 20% in the first 30 days with access to real-time customer feedback data.
  • Learn how a cloud-based central repository for user feedback integrated with PagerDuty boosts efficiency and improves customer experience.

The PagerDuty Summit 2022 runs between June 7-21. Along with unitQ, leaders from DocuSign, Google, Telegraph Media Group to Zendesk will also be speaking.

Can’t wait for the summit, request a unitQ demo today and check out our customers page to see how companies are taking a data-driven approach to their product quality efforts, fixing issues faster, and leveraging insights into roadmaps and product growth. After all, detecting, investigating, prioritizing and fixing issues identified by users bolsters developer KPIs, enhances customer satisfaction and ratings in app stores, attracts new users and drives new revenue streams.

See you at PagerDuty Summit 2022!

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Boost product quality, user retention with unitQ at MAU Vegas 2022

The unitQ team is back on the road again! We’re thrilled to be sponsoring MAU Vegas, taking place June 6-8 at the MGM Grand Hotel in Las Vegas.

MAU is a leading summit for mobile acquisition and retention, featuring over 2,500 leaders from the world’s top brands in the mobile industry.

unitQ is excited to showcase how category-leading mobile brands like Chime, Spotify, Strava and Uber use our AI-enabled platform to improve their product quality, optimize app store ratings, and boost user retention and engagement.

Our platform gives organizations a single repository for user feedback. This feedback is ingested from all kinds of public channels (like social media, app stores, Reddit) and private channels (like Zendesk, Helpshift, Intercom). Marketing and Growth teams with unitQ now have the insights to increase brand loyalty and retention, while Product and Digital teams get prioritization and real-time data to inform their roadmap.

Helpshift and unitQ Integration

In between sessions, be sure to stop by “The Retention Casino” at the unitQ (#451) and Helpshift booths (#445) to win some cool prizes, including an Oculus, Amazon gift cards, t-shirts, stuffed animals and more! 

Rather not wait until MAU? Schedule a time with our product specialists before the event here

We can’t wait to see what’s new in the current mobile landscape. See you at MAU!

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unitQ named to Top 100 Most Promising Artificial Intelligence Startups by CB Insights

unitQ has been recognized as one of the world’s most promising AI startups. CB Insights named unitQ in the AI 100 2022 ranking for the most innovative AI startups — and the only company in the customer feedback analysis category.

The CB Insights research team picked 100 private market vendors from a pool of more than 7,000 applicants and nominees. The winners were chosen based on factors including R&D activity, proprietary Mosaic scores, market potential, business relationships, investor profile, news sentiment analysis, competitive landscape, team strength, and tech novelty. The CB Insights research team also reviewed thousands of analyst briefings submitted by applicants.

unitQ’s artificial intelligence turns user feedback into data-driven insights that help companies like Strava, Klarna, Chime, Pandora, and AppLovin improve product quality. Our platform consolidates user feedback from app stores, social media, chatbots and internal ticketing systems into a central repository and uses machine learning to help companies detect, quantify, and fix urgent issues faster and make better product decisions in both the short and long term.

Want to see more of our AI platform, request a demo today.

If you want to join our growing team, take a look at our careers page.

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unitQ earns SOC 2 Type II security certification

We are proudly announcing today that unitQ has achieved more tangible proof of our commitment to data protection practices by being certified with Service Organization Control 2 (SOC 2) Type II compliance. This means we have met the American Institute of Certified Public Accountants’ Trust Services Criteria for Security, Availability, Confidentiality, Processing Integrity and Privacy. 

SOC 2 certification affirms that unitQ’s infrastructure, software, people, data, policies, procedures, and operations have been formally reviewed. The certification underscores our ongoing data-security commitment to our customers who entrust us to provide their engineering, support, product ops and product management teams the data to identify and take action on product quality issues impacting customer satisfaction and retention.

Our customers, from industries of e-commerce, fintech, gaming, music streaming, to online dating and video streaming often operate in heavily regulated environments, requiring unitQ to excel at the forefront of data protection practices. Achieving SOC 2 Type II compliance is another win for our customers who we empower to detect, investigate, prioritize and fix issues identified by their users.

The audits of unitQ’s SOC 2 Type II certification were completed with the help of Secureframe, a platform enabling organizations to obtain and maintain global compliance standards.

unitQ is an AI-enabled platform that listens to signals from an organization’s user base on app stores, social media, chatbots, and internal ticketing systems. We’re arming organizations with real-time actionable insights from their users to build a better customer experience both immediately and into the future to improve product, reduce churn, boost star ratings and build great experiences.

Have questions about unitQ’s commitment to privacy and security? Visit our security page or contact us here.

To get started on your company’s product quality journey, request a demo today.

Author

John Buscemi is unitQ Senior DevOps Engineer

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unitQ + Ada integration: Transforming automated chatbot conversations into better product quality

We are delighted to announce unitQ’s integration with Ada, a market leader delivering automated brand interactions between companies and their customers.

This latest integration from unitQ means customers have another tool in their quiver to continue offering the best and fastest customer experience for issue resolution — while at the same time maintaining visibility into what customers are saying to identify and fix issues even faster. 

unitQ now has more than 30 integrations to turn qualitative user feedback into quantitative actionable insights — helping companies improve their product quality, reduce churn, boost star ratings, and build great app experiences. This is why category-leading brands like AppLovin, Cornershop by Uber and Spotify embrace unitQ to enhance their product’s quality and experience.

“Giving our current and future customers another seamless route to harness and prioritize user feedback is why we chose to partner with Ada, which is bridging the divide between customers and brands with their advanced AI-powered brand interaction platform and chatbot capabilities,” says Aaron Verstraete, Head of Strategy and Partnerships at unitQ.

The Ada integration allows companies embracing Ada’s automated brand interaction services to funnel chat conversations through unitQ’s AI. Our algorithms transform those conversations into actionable insights so brands can make better product decisions now, plot feature roadmaps and at the same time reduce the number of support tickets.

“With Ada’s brand interaction platform and advanced conversational AI and NLU capabilities, brands can keep pace with growing volumes of customer inquiries without breaking the bank. And with our integration with unitQ, our customers have another tool to extract data-driven insights from their customer conversations,” says Michael Setticasi, Vice President of Partnerships at Ada.

Read how our customers are enhancing their businesses here. To learn more about the unitQ and Ada integration, book a demo here.

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unitQ partners with Amazon Web Services: Together improving product quality via the AWS Marketplace

Today we are thrilled to announce that unitQ is now listed on the Amazon Web Services (AWS) Marketplace and continuing to invest in AWS programs that benefit our customers and partners! 

This news will enable millions of active customers who rely on AWS Marketplace to seamlessly harness the power of the unitQ Monitor and incorporate user feedback into their product decisions like never before. 

Working with AWS, directly highlights the importance of product quality for today’s leading companies. All too often, teams lack a window into their product quality because the data they need is siloed across disparate channels. Our unitQ Monitor, an AI-enabled platform, flips this reality on its head and consolidates feedback across private and public channels classifying them into over 500 granular categories, called Quality Monitors. 

Now AWS Marketplace users can streamline procurement to quickly launch our unitQ software to provide their teams – from support, to engineering, to product, and beyond – a new level of quantitative insights that identify, prioritize, and fix issues faster. This will make procurement especially easier for our customers who are already buying apps integrated with unitQ from the AWS Marketplace, including Zendesk, Helpshift, and Talkdesk.

Household names like Spotify, Pandora, and Klarna are utilizing the unitQ Monitor and on average customers improve their product quality by 20% in the first 30 days of having access to this real-time and impactful data. 

Here are some of the benefits that unitQ will provide users on the AWS Marketplace:

  • Companies can now detect, troubleshoot, and fix urgent issues faster than ever
  • Incorporate crucial user feedback into product decisions
  • Consolidate feedback from all feedback channels into a central repository
  • Stay on top of product quality with real-time alerts of new and trending bugs and quality-related issues reported in any language, device, or platform.
  • Send user reviews, product issues, or quality trends to specific teams in your organization via Slack, Jira, or PagerDuty, making it easy to monitor what users are saying about your game or product in real-time.
  • Automatic translation from 70+ languages
  • Feedback enriched with metadata engineering need to reproduce and fix issues

Today’s also marks our recognition of being a candidate for AWS Independent Software Vendor (ISV) Accelerate Program. This program will further connect unitQ to the AWS Sales organization, creating new opportunities for improved product quality to so many teams. unitQ is also pursuing additional AWS programs to benefit customers, including working on AWS Competencies.

Product quality directly impacts usage and revenue and at unitQ we’re working on building deeper integrations, like this one, to empower teams everywhere to improve product quality and create the best user experience possible. For more information about the integration, visit the unitQ on AWS page. We can’t wait to see what’s next!