unitQ is thrilled to be a sponsor at this year’s Game Developers Conference (GDC) in San Francisco from March 21-25. We are excited to showcase the unitQ platform to more gaming brands to help them make their user experiences even better. unitQ is a game changer when it comes to quantifying and acting on the voice of the player.
In the highly competitive world of gaming, the user experience has got to be top notch to keep players happy and engaged. If there is a disparity around a game’s design and what players actually experience, that disparity is what unitQ calls a “quality issue.” The best resource for identifying quality issues, bugs and errors are the end-users’ actual feedback.
However, studios face big hurdles with user feedback living on so many different channels. What’s more, developers can lose precious time gathering high volumes of customer feedback from disparate channels, or having to do manual analysis of support ticket tags for quantitative insights to review and improve the app experience.
With unitQ, it’s game over for those challenges.
User feedback is the secret sauce to uncover insights to elevate game quality
unitQ’s AI-platform offers developers a single repository for user feedback. This feedback is ingested from all kinds of public channels (like social media, reddit, app stores) and private channels (like Zendesk, Helpshift and Intercom). unitQ automatically buckets these customer voices into hundreds of granular categories, then alerts to issues and visualizes feedback trends over time. By embracing unitQ, companies acquire the knowledge on what issues need to be fixed immediately. At the same time, they can incorporate crucial user feedback into product roadmaps more systematically.
When and Where to Connect with unitQ at GDC
Party with unitQ and friends! From 5:00 – 8:30pm PDT on Tuesday March 22nd, join fellow leaders in CX, product and engineering at San Francisco’s Peacekeeper. The networking event is hosted by unitQ, Helpshift, and Kustomer — three brands innovating in CS, CX and product quality in the mobile world. Enjoy complimentary cocktails and hors d’oeuvres, and win fantastic prizes like the Oculus Quest 2 headset! RSVP HERE
Booth #P1833: Meet the unitQ team and see the platform in action. You can also meet a rep from our newly announced strategic partner, Helpshift, between 10am-6pm on Wednesday, March 23.
Rather not wait until GDC? Schedule a time with our product specialists before the event here. With unitQ, you can dramatically improve product quality and increase app store ratings and customer sentiment. All the while, you’ll reduce the number of support tickets and decrease the time to fix issues near-and-dear to your customers.