Connecting unitQ to innovation and business outcomes at CXFS and NGCX

The unitQ squad was just in Boston, showcasing our platform to senior level customer experience executives at CXFS & NGCX 2022. The conference centers on the latest in CX design, innovation, culture and strategy, and close to 300 attended the show. Our team was super pleased by the high level of interest in unitQ that we saw from attendees.  

Attendees came from across industries: fintech, insurance, hospitality and retail. Despite these different backgrounds, they all had the same end goals — to discover the best ways to optimize CX and keep their clients satisfied, as well as to win new business.  

Enter unitQ 

In a report provided by the host organization, WBR (Worldwide Business Research), 72% of executive attendees indicated that they are looking to invest in solutions focused on “Customer Feedback, Surveys, Voice of Customer, and Customer Insights.” This signals that CX leaders are waking up to the fact that a solution like unitQ is essential for maintaining a competitive advantage. 

This is precisely where unitQ has been chosen by the fastest growing brands as a crucial component of their CX strategy. With unitQ, organizations get a centralized, searchable repository for user feedback. We use AI to bucket feedback into granular categories and quantify trends over time. Our platform helps you detect urgent quality issues and prioritize product improvements that increase product quality and inform product roadmaps.

Thanks for all the great conversations our team had with those we met at CXFS & NGCX.

unitQ is an AI-powered platform that extracts data-driven insights from our customers’ user base to enable organizations to stay on top of roadmaps and product quality issues like bugs across all platforms, languages, and regions. Request a demo today!

Kent Martin is unitQ senior manager, digital and event marketing.


Connect with unitQ at Zendesk Relate on May 11

unitQ is delighted to be a sponsor of this year’s Zendesk Relate, online everywhere May 11, 2022. During networking times, attendees will have the chance to visit unitQ’s virtual booth, meet the team and see the platform in action (not to mention win big prizes)!

The unitQ team is eager to show Zendesk customers the unitQ Monitor, which analyzes just about every customer feedback channel — including Zendesk tickets, App Store reviews, social media, and more — in 70 languages to uncover issues with their products, in real time. Companies on Zendesk who integrate with unitQ Monitor have seen a 20% improvement in product quality during the first 30 days. The stellar results are due, in part, because companies can leverage unitQ’s two-way Zendesk tagging to address user feedback in bulk, by common quality issues.

What is Zendesk Relate

Zendesk Relate, a customer-experience focused event, brings together a global community of customers, prospects, partners and employees to connect, learn, and celebrate via a shared online experience. “A remarkable customer experience is an imperative and can be a company’s biggest differentiator,” says Alex Constantinople, Zendesk’s CMO.

How to Connect with unitQ at Zendesk Relate

  • unitQ’s Virtual Booth during Networking Times 7:30am-8:30am, and 9:15am-10:30am PDT on Wednesday, May 11. Meet the unitQ team and see our platform in action.

    BONUS: Enter to win unitQ and partner PagerDuty’s Prize Package Sweepstakes! Ever fantasize about owning your own movie theater? This is your chance to get a FREE portable entertainment HD projector plus a $200 Amazon gift card to build your film library. Qualifying is easy, simply register here for your chance to win!
  • Party with unitQ and friends! Right after Zendesk Relate, join our partner Ada, unitQ and other CX leaders in-person from 1:30pm-3:30pm PDT at SPIN SF. Rub elbows with the brands and leading experts who are changing the CX landscape and delivering best-in-class customer experiences. Enjoy complimentary drinks, food, and a chance to win fabulous prizes! RSVP HERE
  • Rather not wait until Zendesk Relate? Schedule time with our product specialists before the event here. With unitQ, you can dramatically improve product quality and increase app store ratings and customer sentiment. All the while, you’ll reduce the number of support tickets and decrease the time to fix issues near-and-dear to your customers.

unitQ + Zendesk is a Win-Win for Support, Product and Engineering Teams

unitQ’s AI-platform offers developers a single repository for global user feedback, and effectively eliminates data silos because it lives in the cloud — Product Quality Heaven! Support teams save time responding to tickets. Product teams get prioritization and real-time insights to inform their roadmap. Engineering teams receive actionable insights that reduce time to fix. 

Learn more about our Zendesk integration, and take a look at how unitQ customers are enhancing their businesses to greater success. Book a unitQ demo today.


Recap: Squashing bugs, keeping players happy at the Game Developers Conference

The 2022 Game Developers Conference (GDC), the game industry’s premiere professional event, saw a robust return to in-person conferences in San Francisco. The conference was the largest in-person gathering the city has hosted in the wake of the pandemic. 

Some 12,000 game industry professionals gathered at the Moscone Convention Center from March 21-25, with an additional 5,000 joining on the virtual platform. There was plenty of excitement as the global game community reunited to get a peak at the latest technologies, software and services at GDC’s expo. The unitQ team was excited to have showcased unitQ to game studios. They were pumped that unitQ offers a centralized, searchable repository for user feedback from a wide range of sources, which enables teams to quickly fix issues identified by customers — making them happy customers and happy game players.

unitQ’s GDC experience kicked off March 10, when industry blog, Game Developer, interviewed our Co-Founder and CEO, Christian Wiklund. In that article, Christian illuminated how unitQ helps gaming studios improve the quality of their products, and announced our recent integrations with Helpshift and PagerDuty, which makes unitQ even more of a force to improve product quality. Already boasting impressive features that surface customer impacting issues from feedback, now unitQ can trigger PagerDuty incidents to alert the right stakeholders and help enrich those alerts with the right context teams need to prioritize and fix issues near and dear to their customers.

On the eve of GDC’s expo, unitQ hosted Happy Players Happy Hour at the stylish Peacekeeper venue in San Francisco. unitQ was joined by two partners as co-sponsors, Helpshift and Kustomer. Together, we hosted close to 100 attendees from brands like Electronic Arts, Tilting Point, NCSOFT and AWS. Helpshift marked the occasion by announcing their new initiative “Metashift by Helpshift” which will offer in-app support for metaverse experiences, and in turn will offer another important source of feedback data that unitQ will analyze to help companies make product improvements. 

It was sheer bliss to once again return to a venue — without wearing a mask — like Peacekeeper for some proper networking and cocktails. Cheers to the appropriately titled ‘Peacekeeper’ signature drink — a mix of Serrano Tequila, Ginger, Pineapple and Lime is a knockout. If you get a chance to visit the venue, make sure to try it! 

Key highlights of the evening happy hour were the brief presentations by all three partners, including the welcome greeting by our own CEO Christian, and an engaging introduction to unitQ given by Anthony Heckman, unitQ’s Head of Business Development, who was arguably rocking the evening’s best “casual, but ready for biz” look. (Check out Anthony in the photo below Go Trojans!) 

As if the food, drinks and content weren’t enough, attendees were gifted with complimentary swag, like our eco-friendly, recycled cotton unitQ tote bags, Helpshift’s silver thermal mugs and take-home boxes of decadent chocolates. MMMMMM chocolate!

All things METAVERSE was a significant topic throughout the GDC conference, and as a nod to that, four lucky attendees each won a free pair of Oculus VR headsets to cap off the evening. 

Next up on unitQ’s GDC itinerary was our booth at the Moscone Center expo.

unitQ’s bold, game-centric booth design was a standout in its category. Attendees were drawn to the colors and simple, easy to understand tagline. 

Color me biased, but our swag game, including branded tees and fly-swatters (because unitQ helps teams detect and squash 👾bugs of course) scored big points with attendees. No need to fret if you missed your chance to speak to our team, or grab some stickers, a bug squasher or a shirt. You can reach out and set up time to chat here.

We spent three days talking to hundreds of attendees representing every facet of the gaming sector. We hosted a solid number of demos for reps from small indie gaming studios to large, enterprise brands.

Whether you got a chance to visit us at GDC, the mobile-game industry is one of the most disruptive, iterative industries in tech. And it’s our goal to leave you with the message that support, product and dev teams no longer have to fly blind. unitQ is building a real-time solution for organizations to stay on top of product quality across all platforms, languages, and regions. We provide game brands with a platform to listen to signals from their user base, and we’re ready to arm you with actionable insights to build a better user experience both immediately and into the future.

Couldn’t attend GDC this year to see our demo? We got you covered. Book a personalized demo with our team.


Network with unitQ, Helpshift and Kustomer at our GDC happy hour

Are you game for some happy hour networking during the Game Developers Conference in San Francisco?

unitQ, along with partner Helpshift and Kustomer, are hosting a VIP networking mixer — Happy Players Happy Hour — at GDC in San Francisco. 

The event is from 5:00-8:30pm PDT on March 22 at  Peacekeeper, 925 Bush Street, San Francisco. Space is limited so RSVP today.

Expect fun surprises while you savor legendary drinks and hors d’oeuvres compliments of the hosts in a chic, airy venue with a retractable roof.

And if free food and drinks aren’t enough, we’ve also got a rock-solid lineup of leaders who will discuss innovations in customer retention for everyone in product, support, engineering and the C-suite. You can network with them, learn about the future of support, get pumped for the Metaverse, and discover how brands are satisfying users, driving retention, and increasing revenue at scale. 

Talks are scheduled from Christian Wiklund, CEO of unitQ; Anthony Heckman, Head of Business Development at unitQ; Erik Ashby, Head of Product at Helpshift; and Kurt Schulte, Global Partner Manager at Kustomer.

Kustomer offers an awesome CRM platform for customer service. Helpshift delivers a leading, in-app, mobile-first customer service platform. unitQ is a consolidated, searchable platform for user feedback that extracts data-driven insights from what users are saying so organizations can increase product quality.

If great food, out-of-this-world drinks and actionable discourse from business insiders isn’t enough, you might want to attend for a chance to win one of several Oculus VR headsets that will be given away.

Game Developer Conference attendance is not required for this happy hour. Don’t forget it’s free, too, as in Free Beer. 

unitQ is also a sponsor of this year’s GDC, which runs from March 21-25 in San Francisco. We are excited to showcase the unitQ platform to more gaming brands to help them make their user experiences even better. unitQ is a game-changer when it comes to quantifying and acting on the voice of the player.


Learn to boost player satisfaction with unitQ during the Game Developers Conference (GDC)

unitQ is thrilled to be a sponsor at this year’s Game Developers Conference (GDC) in San Francisco from March 21-25. We are excited to showcase the unitQ platform to more gaming brands to help them make their user experiences even better. unitQ is a game changer when it comes to quantifying and acting on the voice of the player.

In the highly competitive world of gaming, the user experience has got to be top notch to keep players happy and engaged. If there is a disparity around a game’s design and what players actually experience, that disparity is what unitQ calls a “quality issue.” The best resource for identifying quality issues, bugs and errors are the end-users’ actual feedback. 

However, studios face big hurdles with user feedback living on so many different channels. What’s more, developers can lose precious time gathering high volumes of customer feedback from disparate channels, or having to do manual analysis of support ticket tags for quantitative insights to review and improve the app experience.

With unitQ, it’s game over for those challenges.

User feedback is the secret sauce to uncover insights to elevate game quality

unitQ’s AI-platform offers developers a single repository for user feedback. This feedback is ingested from all kinds of public channels (like social media, reddit, app stores) and private channels (like Zendesk, Helpshift and Intercom). unitQ automatically buckets these customer voices into hundreds of granular categories, then alerts to issues and visualizes feedback trends over time. By embracing unitQ, companies acquire the knowledge on what issues need to be fixed immediately. At the same time, they can incorporate crucial user feedback into product roadmaps more systematically.

When and Where to Connect with unitQ at GDC

Party with unitQ and friends! From 5:00 – 8:30pm PDT on Tuesday March 22nd, join fellow leaders in CX, product and engineering at San Francisco’s Peacekeeper. The networking event is hosted by unitQ, Helpshift, and Kustomer — three brands innovating in CS, CX and product quality in the mobile world. Enjoy complimentary cocktails and hors d’oeuvres, and win fantastic prizes like the Oculus Quest 2 headset! RSVP HERE

Booth #P1833: Meet the unitQ team and see the platform in action. You can also meet a rep from our newly announced strategic partner, Helpshift, between 10am-6pm on Wednesday, March 23.

Rather not wait until GDC? Schedule a time with our product specialists before the event here. With unitQ, you can dramatically improve product quality and  increase app store ratings and customer sentiment. All the while, you’ll reduce the number of support tickets and decrease the time to fix issues near-and-dear to your customers.