Categories
Tutorials

Join our webinar: “Impact Analysis, your new unitQ tool to transform insights into product improvements”

Prioritizing your product roadmap can be challenging, with stakeholders across support, product, operations, marketing, customer experience and engineering receiving high volumes of user feedback daily but struggling to derive actionable insights. Without a centralized view of your users’ feedback, finding insights is often manual and time-consuming. With unitQ, organizations can drive alignment across teams with a 360-degree view of all customer feedback in one place. Our AI technology extracts data-driven insights from what users are saying to help you increase product quality. 

Our latest webinar, “Impact Analysis, your new unitQ tool to transform insights into product improvements,” will show you how all of this and more can be accomplished with unitQ, including our new Impact Analysis tool.

With Impact Analysis, teams can learn what impact fixing an issue might have on KPIs like 1-star reviews, support tickets, brand sentiment, unitQ Score, and more before taking action. Our Impact Analysis tool automatically surfaces user-generated product quality issues, called “Quality Monitors,” that will have the most impact on product quality if fixed.

In this webinar, you will learn how to:

  • Use the Impact Analysis tool to understand how fixing an issue can improve your KPIs.
  • Leverage unitQ Monitor to drive alignment across your stakeholders. 
  • Take a data-driven approach to prioritize product investments.

Webinar Details:

Date: Thursday, July 28, 2022

Time: 10am PDT 

Duration: 20 Minutes

Presenters: Christopher Bryan, Director of Product Marketing, and Brett Caplan, Product Manager

Register today to save your seat or receive the recording.

If you want to learn more about how unitQ is arming organizations with real-time actionable insights from user feedback to build better customer experiences, reach out to us for a customized demo today.

Annelise Schaler is unitQ demand generation manager.

Categories
Best Practices

Webinar recap: The state of mobile application product quality

unitQ Sr. Content Marketing Manager David Kravets and Sr. Data Engineer Lance Miles joined myself for a webinar this week to explain our recent findings on the state of mobile application product quality

Our team harnessed unitQ proprietary algorithms and artificial intelligence to analyze the reviews for more than a year’s worth of data on roughly 4,400 of the world’s top mobile applications on the Google Play Store and Apple’s App Store. 

In our webinar, David and Lance went over the findings and dove into how unitQ can help organizations improve their product quality and mobile app experience. Take a look at the highlights: 

  • How user feedback data can empower your organization.
  • Why unitQ ingests and interprets user feedback data.
  • What is a unitQ Score and how does it indicate product quality?
  • The top 25 mobile apps with highest product quality.
  • Top product quality issues by industry.
  • Why product quality is important to an organization’s success.
  • How to improve product quality by listening to user feedback.

Watch the webinar recording


If you want to learn more about how unitQ is arming organizations with real-time actionable insights from user feedback to build better customer experiences, reach out to us for a customized demo today.

Annelise Schaler is demand generation manager for unitQ.

Categories
Tutorials

Webinar on May 19: Capture user feedback with unitQ to enhance product quality

One of the best ways companies can consistently deliver great product experience is identifying, understanding, and fixing mission-critical quality issues in a timely manner — and sharing those insights with key stakeholders. This sounds great in theory, but what about in practice?

Register for the live webinar to learn more

See if for yourself. Tune into our May 19, 2022 webinar where one of our our top account executives will provide a first-hand overview of how unitQ analyzes just about every customer feedback channel — including Zendesk tickets, app reviews, social media, and more — in 70 languages to uncover issues with your products, in real time.

By harnessing the voice of the customer, the unitQ AI-powered platform determines what’s impacting a company’s products enabling CX, Product and Engineering teams to prioritize which issues to fix now and which ones to table for later. 

Webinar: Capture User Feedback with unitQ to Enhance Product Quality

Date: Thursday, May 19, 2022
Time: 10am PDT
Duration: 30 minutes
Cost: Free

unitQ Account Executive, Chethan Kosaraju, will provide an inside look at the unitQ Monitor — the unitQ console where all the data-driven magic happens. 

In the session, you’ll show you how to:

  • Boost product quality, revenue and retention with product quality insights
  • Gain a unified view of all user feedback data
  • Prioritize high-impact, mission-critical quality issues
  • Monitor product health and review feedback trends in real time 
  • Remove manual overload and streamline with automation

Register for the upcoming live product webinar today