We’re excited to announce our latest and most ambitious integration with Discord, a leading community platform used by 150 million people across various industries where users come to discuss a wide range of topics. So it should come as no surprise that Discord is a significant source of feedback about product quality issues. unitQ Monitor can help you break through all the chatter in Discord, surfacing product quality issues before they become major problems.
The integration is simple, yet powerful. It analyzes whole discussions from your Discord server, categorizing them into distinct issues, incorporating complete threads and surrounding comments for greater context.
You can also fine-tune the data you get from Discord in unitQ Monitor. You can ignore specific users such as moderators, admins or bots. You also specify only the channels you want to monitor, such as bugs and feedback channels, to keep the feedback focused on quality issues.
unitQ’s integration with Discord, one of almost 40 integrations and growing, enables organizations to harness the power of customer feedback to provide the best experience possible to users. Together, all these integrations provide a single source of truth for actionable insights to help you build a better product.
To get started
If you want to learn more about the Discord integration and how unitQ is arming organizations with real-time actionable insights from user feedback to build better customer experiences, book a demo today!
For existing customers, contact your unitQ customer success manager to integrate Discord with unitQ Monitor.
Aaron Verstraete head of strategy and partnerships at unitQ.