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unitQ + Jira integration: Fix the right issues faster to drive product quality

Today we’re sharing that unitQ has integrated with Jira Cloud, one of the most popular issue tracking solutions in the world and currently used by more than 65,000 businesses globally. With the new integration, unitQ Monitor for Jira,  teams can easily understand which issues in Jira are having the biggest impact on the business, so that engineers and product teams can prioritize effectively. 

Using Jira Cloud and unitQ together in a seamless experience, companies can detect trends that impact product quality in real time and make decisions accordingly. By deeply integrating Jira engineering tickets alongside our existing unitQ data sources like user reviews, surveys, social media and chats, we can deliver the most complete picture of product quality available.

The integration makes it easy to create, link and track Jira issues within unitQ Monitor as well as accessing related product quality issues in Jira unmasked by unitQ. The integration also allows engineers working in Jira to get insights into quality issues reported by their organization’s customers.

unitQ’s integration with Jira, one of more than 30 unitQ integrations and growing, is another way we’re helping organizations improve product quality, which directly impacts churn, star ratings, revenue and growth. We’re working on building deeper integrations into all of the products and channels that our customers rely on for customer feedback, bug tracking, and more.

Read how our customers are enhancing their businesses with unitQ. To learn more about unitQ,  book a demo.

Aaron Verstraete is head of partnerships for unitQ.

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unitQ presenting at PagerDuty Summit 2022

PagerDuty Summit 2022 is around the corner. And we’ll be there.

The lowdown: unitQ Product Manager, Brett Caplan, will present how organizations can harness the power of user feedback with unitQ to improve product quality. And he’ll also discuss how PagerDuty integrates with unitQ to help teams efficiently troubleshoot and triage customer-impacting issues.

Why unitQ?

unitQ, a PagerDuty partner and an AI-enabled monitoring platform that consolidates user feedback and surfaces actionable insights, has an exclusive integration with PagerDuty to proactively identify customer feedback trends. unitQ can automatically trigger a PagerDuty incident after detecting a customer-impacting issue, giving teams timely alerts along with the full context they need to assess and address issues. PagerDuty is one of dozens of unitQ integrations.

From spiking complaints of password reset errors to increasing negative feedback sentiment, unitQ instantly alerts the right stakeholders to take action. Teams are now able to monitor customer feedback channels simultaneously, get alerted to emerging issues, and mobilize responses in real time.

What’s our PagerDuty presentation about?

Caplan will discuss the unitQ platform that gives our customers like Chime, Klarna and Spotify the power to proactively identify user feedback trends, in real time, from app stores, social media, chatbots and internal platforms like Salesforce and PagerDuty. 

In addition, with Caplan’s online presentation, you will:

  • Learn how to identify urgent issues from both private and public user feedback channels and send timely alerts to teams for troubleshooting and triaging.
  • Learn how brands are improving product quality 20% in the first 30 days with access to real-time customer feedback data.
  • Learn how a cloud-based central repository for user feedback integrated with PagerDuty boosts efficiency and improves customer experience.

The PagerDuty Summit 2022 runs between June 7-21. Along with unitQ, leaders from DocuSign, Google, Telegraph Media Group to Zendesk will also be speaking.

Can’t wait for the summit, request a unitQ demo today and check out our customers page to see how companies are taking a data-driven approach to their product quality efforts, fixing issues faster, and leveraging insights into roadmaps and product growth. After all, detecting, investigating, prioritizing and fixing issues identified by users bolsters developer KPIs, enhances customer satisfaction and ratings in app stores, attracts new users and drives new revenue streams.

See you at PagerDuty Summit 2022!

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unitQ + Ada integration: Transforming automated chatbot conversations into better product quality

We are delighted to announce unitQ’s integration with Ada, a market leader delivering automated brand interactions between companies and their customers.

This latest integration from unitQ means customers have another tool in their quiver to continue offering the best and fastest customer experience for issue resolution — while at the same time maintaining visibility into what customers are saying to identify and fix issues even faster. 

unitQ now has more than 30 integrations to turn qualitative user feedback into quantitative actionable insights — helping companies improve their product quality, reduce churn, boost star ratings, and build great app experiences. This is why category-leading brands like AppLovin, Cornershop by Uber and Spotify embrace unitQ to enhance their product’s quality and experience.

“Giving our current and future customers another seamless route to harness and prioritize user feedback is why we chose to partner with Ada, which is bridging the divide between customers and brands with their advanced AI-powered brand interaction platform and chatbot capabilities,” says Aaron Verstraete, Head of Strategy and Partnerships at unitQ.

The Ada integration allows companies embracing Ada’s automated brand interaction services to funnel chat conversations through unitQ’s AI. Our algorithms transform those conversations into actionable insights so brands can make better product decisions now, plot feature roadmaps and at the same time reduce the number of support tickets.

“With Ada’s brand interaction platform and advanced conversational AI and NLU capabilities, brands can keep pace with growing volumes of customer inquiries without breaking the bank. And with our integration with unitQ, our customers have another tool to extract data-driven insights from their customer conversations,” says Michael Setticasi, Vice President of Partnerships at Ada.

Read how our customers are enhancing their businesses here. To learn more about the unitQ and Ada integration, book a demo here.

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unitQ partners with Amazon Web Services: Together improving product quality via the AWS Marketplace

Today we are thrilled to announce that unitQ is now listed on the Amazon Web Services (AWS) Marketplace and continuing to invest in AWS programs that benefit our customers and partners! 

This news will enable millions of active customers who rely on AWS Marketplace to seamlessly harness the power of the unitQ Monitor and incorporate user feedback into their product decisions like never before. 

Working with AWS, directly highlights the importance of product quality for today’s leading companies. All too often, teams lack a window into their product quality because the data they need is siloed across disparate channels. Our unitQ Monitor, an AI-enabled platform, flips this reality on its head and consolidates feedback across private and public channels classifying them into over 500 granular categories, called Quality Monitors. 

Now AWS Marketplace users can streamline procurement to quickly launch our unitQ software to provide their teams – from support, to engineering, to product, and beyond – a new level of quantitative insights that identify, prioritize, and fix issues faster. This will make procurement especially easier for our customers who are already buying apps integrated with unitQ from the AWS Marketplace, including Zendesk, Helpshift, and Talkdesk.

Household names like Spotify, Pandora, and Klarna are utilizing the unitQ Monitor and on average customers improve their product quality by 20% in the first 30 days of having access to this real-time and impactful data. 

Here are some of the benefits that unitQ will provide users on the AWS Marketplace:

  • Companies can now detect, troubleshoot, and fix urgent issues faster than ever
  • Incorporate crucial user feedback into product decisions
  • Consolidate feedback from all feedback channels into a central repository
  • Stay on top of product quality with real-time alerts of new and trending bugs and quality-related issues reported in any language, device, or platform.
  • Send user reviews, product issues, or quality trends to specific teams in your organization via Slack, Jira, or PagerDuty, making it easy to monitor what users are saying about your game or product in real-time.
  • Automatic translation from 70+ languages
  • Feedback enriched with metadata engineering need to reproduce and fix issues

Today’s also marks our recognition of being a candidate for AWS Independent Software Vendor (ISV) Accelerate Program. This program will further connect unitQ to the AWS Sales organization, creating new opportunities for improved product quality to so many teams. unitQ is also pursuing additional AWS programs to benefit customers, including working on AWS Competencies.

Product quality directly impacts usage and revenue and at unitQ we’re working on building deeper integrations, like this one, to empower teams everywhere to improve product quality and create the best user experience possible. For more information about the integration, visit the unitQ on AWS page. We can’t wait to see what’s next!

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unitQ + Helpshift integration: Harness user feedback data to drive product quality and customer experience

Today we’re excited to share that unitQ is partnering with Helpshift, a premier in-app customer self-service platform for many of the world’s top mobile apps and games. 

With Helpshift’s in-app support and unitQ’s product quality monitoring solutions, customers now have the insights and data they need to quickly identify, quantify, and fix the most impactful quality issues across all sources, languages, platforms, and devices. This integration gives teams the power to turn quantitative user feedback from Helpshift and other feedback channels into actionable insights, helping companies improve their product quality, reduce churn, boost star ratings, and build great app experiences.

unitQ Monitor, our AI-enabled platform, consolidates feedback across multiple private and public channels – from Helpshift to Twitter, the Google Play Store to Stella Connect, classifying them into over 500 granular categories, which we call Quality Monitors, giving teams the data they need to make data-driven decisions about customer experience, engineering prioritizations, support allocations, and more. This is why category-leading brands like AppLovin, Chime, and Spotify utilize our monitoring platform to enhance their product’s quality and experience.

Helpshift + unitQ Benefits: Listen to what app-users are saying about your app in real-time

  • Consolidate feedback from Helpshift Issues and other feedback channels into a central repository, and use ML to help detect and troubleshoot the most impactful quality issues faster
  • Stay on top of product quality with real-time alerts of new and trending bugs and quality-related issues reported in any language, device, or platform.
  • Send user reviews, product issues, or quality trends to specific teams in your organization via Slack, Jira, or PagerDuty, making it easy to monitor what users are saying about your game or product in real-time.

Helpshift works with some of the largest mobile apps and games around the globe, serving billions of support interactions monthly. This new Helpshift and unitQ integration provides a window into product quality like never before and will allow customers to be proactive, resolve issues faster, and ultimately improve customer experience. 

To learn more about the unitQ and Helpshift integration book a demo here

Read the Helpshift blog about integration

Join unitQ and Helpshift at GDC! Visit us at booth #P1833 to get a demo of our solutions. Register today for Happy Player Happy Hour on Tuesday March 22 from 5PM – 8:30PM at Peacekeeper. 

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unitQ + PagerDuty: New integration resolves product quality issues faster than ever

We are excited to announce unitQ’s integration with PagerDuty, empowering all teams using both products to monitor public and private customer feedback channels for emerging issues, and mobilize a real-time response.

This exclusive integration gives our customers the power to proactively identify feedback trends, from spiking complaints of password reset errors to increases in negative feedback sentiment, and leverage PagerDuty to reach the right teams. After installation, unitQ Monitor, our AI-enabled monitoring platform, automatically triggers a PagerDuty incident after detecting a customer-impacting issue, giving teams timely alerts along with the full context they need to troubleshoot and triage.

The unitQ Monitor consolidates feedback across multiple private and public channels – from Zendesk to Twitter, the Google Play Store to Intercom, classifying them into over 500 granular categories, which we call Quality Monitors, giving support, engineering, and product teams the quantitative insights to identify, prioritize, and fix issues faster. This is why companies like Chime, Spotify, and Klarna are utilizing our monitoring services. In fact, on average our customers have improved their product quality by 20% in the first 30 days when having access to this real-time and impactful data. 

PagerDuty works with nearly 18,000 companies across 90 countries, helping monitor data across organizations. Now, unitQ Monitor has already become an important part of that holistic picture for many teams. This integration provides a window into product quality like never before and will allow our customers to be proactive, resolve issues faster, and improve user experience.

unitQ Monitor + PageDuty Integration Benefits

  • Notify your team in PagerDuty when new customer feedback data arrives, when Quality Monitors start to trend, or new issues are detected
  • Trigger, acknowledge, and resolve incidents on PagerDuty
  • Identify urgent issues from both private and public channels and send timely alerts to teams

Today’s news is just the latest way we’re helping consumer tech companies improve their product quality, which directly impacts usage and revenue. We’re working on building deeper integrations into all of the products that our customers rely on. 

For more information about the integration, visit the PagerDuty & unitQ integration page.