Categories
Customer Stories

unitQ’s Impact on Growth for Category-Leading Companies

unitQ customers build the highest quality products with our leading product quality platform. We’re a company that empowers businesses to take a data-driven approach to product quality so they can deliver the best possible user experience that drives retention and revenue growth.

Our platform, unitQ Monitor, has pioneered the most efficient way for teams like Engineering, Product, and Support to fix quality issues smarter and faster before they impact bottom-line results. Since partnering with unitQ, our customers have seen significant growth, learn more about the notable results below.

Strava

With over 80 million global athletes using its platform, Strava is one of the most popular fitness apps in the world. Athletes from around the globe use its app to connect and share some of their most athletic adventures. Strava turned to unitQ to help balance product quality and product development. They wanted to ensure great experiences for their loyal users and push the proper fixes through their developers. They also wanted to improve their app store ratings.

“We wanted to get alignment between what the community wants and what our developers have planned. We couldn’t quantify the community’s demand for feature requests, so it was difficult to prioritize development. The lack of alignment was starting to impact our app store scores.”

-Stephen Young, Technical Support, Strava

Results they’ve seen since partnering with unitQ:

  • 41% improvement in their unitQ Score
  • 13% increase in Google Play Store ratings
  • 94% reduction in manual user feedback efforts
  • 20% reduction in incoming support tickets

Pandora

Pandora is a leading music streaming service with millions of listeners. Their users tune to their app to play their favorite songs, albums, and podcasts. Pandora partnered with unitQ to automate finding actionable signals through user feedback across multiple channels and languages. They wanted to ensure they had the most efficient product to help them listen, identify, and understand user feedback.

“Since working with unitQ, it has caused our team to stop and rethink how to prioritize user feedback data and how we can shine a better light on poor quality experiences.” 

– Senior Manager, Pandora

Results they’ve seen since partnering with unitQ:

  • 20% boost in unitQ Score within 45 days
  • 15% reduction in churn rate
  • 10% reduction in support tickets
  • 18% increase to their NPS 

LOVOO

LOVOO has paved the way for millions of people to connect and find that someone special. Their service isn’t just about swiping photos. They strive to provide the most authentic way for singles to make a lasting connection. LOVOO chose unitQ to help them reduce friction and automate their manual processes. They needed quality insights to drive better product quality to create better experiences for their users.

“We love unitQ Monitor! It used to take us so time to identify and quantify issues. It has really improved the workflow between our QA and Product teams because we now have all the data we need to make decisions in real-time. Plus, it’s great that we can now search everything from one place!”

-Anja Richter, Head of QA, LOVOO

Results they’ve seen since partnering with unitQ:

  • 42% improvement in their unitQ Score
  • 28% increase in App Store and Google Play Store ratings
  • 40% reduction in support ticket volume
  • Increased session length and average session per day 

StyleSeat

Beauty and wellness professionals and their clients utilize StyleSeat to showcase their work, connect with new and existing clients, and build their business throughout the United States. Since 2011, StyleSeat has generated over 120 million appointments. StyleSeat chose unitQ to help their teams automate processes, work with data vs. in silos, and understand actional signals across all their user feedback data.

“unitQ Monitor is 100% necessary to our StyleSeat. It gives us a clear understanding of product quality in real-time and significantly reduces the amount of time we spend troubleshooting issues. We absolutely need it! We have gone from satisfied users to delighted users.”

-Greg Burch, VP of Engineering, StyleSeat

Results they’ve seen since partnering with unitQ:

  • 18% improvement in their unitQ Score
  • 35% boost in App Store and Google Play Store ratings
  • 100% increase in user retention
  • 50% decrease in user churn  

Quizlet

As one of the most popular global learning platforms and apps that students and teachers use to learn and advance knowledge for school or personal interests, Quizlet has made it simple for their users to study any subject or topic. With unitQ, Quizlet has gained a more efficient way to capture user feedback and turn it into product quality improvements. They’ve been able to go beyond manual processes and close quality gaps.

“Through the utilization of unitQ’s solution, they have the data and actionable insights to address user needs and drive product quality. It’s that combination of a clear and comprehensive signal, plus speed, that brings the most value to Quizlet.”

-Quizlet Team

Results they’ve seen since partnering with unitQ:

  • Less effort to turn support and user feedback data into product quality signals 
  • More user feedback data from more channels for a complete picture of every quality issue
  • Faster identification and prioritization of quality issues
  • New ability to explore user feedback data for product quality improvements

unitQs’ Goals for Our Customers

unitQ’s ongoing goal is not only to enable companies to move fast and build high-quality products for their users, but we want to help them build quality companies. We’re grateful for the ongoing trust and partnership our customers put in our mission and product. We look forward to assisting them with continued success. Read their full success stories here.

Categories
News

unitQ at Money20/20

We’re excited to be sponsoring Money2020 in Las Vegas from October 24th to 27th! This year’s event will feature global leaders in the financial sector ranging from tech giants to growing startups. During the conference, thought leaders will share new ideas to reshape the finance industry’s future.

unitQ is looking forward to showcasing how our AI-enabled platform can help businesses drive automation, cut costs, and boost product quality. Our leading product quality platform, unitQ Monitor, has empowered many financial companies to take a data-driven approach to product quality so they can fix mission-critical issues faster. This approach to product quality is why category-leading companies like Chime, Truebill, DailyPay, BRD Wallet, and Greenlight Financial have better retention, engagement, and ratings.

When and Where to Connect with unitQ at Money2020

  • Booth #5120: Meet the team and see unitQ in action. You can also schedule a time with our Product Specialists before the event here.
  • Meetup Session at the Central Expo: Unlock Growth and Retain Your Customers by Delivering World-Class Product Quality featuring unitQ’s Founder & CEO, Christian Wiklund.
  • Product Innovation Zone: See a live product demo of unitQ Monitor and learn how teams use user feedback data to make faster and more confident decisions.

Results Our Finance Customers Have Seen

unitQ’s powerful product insights play an instrumental role in critical metrics for our finance customers. Here are some key results they’ve seen since partnering with unitQ:

  • 20% improvement in product quality in 30 days
  • 25% increase in App-Store rating scores  
  • 25% increase in net sentiment
  • 50% decrease in time to fix
  • 40% reduction in support tickets
Categories
Industry

FinovateFall Recap

After a year of virtual conferences, remote work, and zoom happy hours, I was very excited about the return of in-person events. unitQ was honored to sponsor and attend FinovateFall 2021, one of the largest finance conferences in the industry. It was great to connect face to face with the fintech community, educate the importance of product quality, and showcase how we are helping category-leading companies drive growth and retention by identifying and fixing the right quality issues faster and smarter. 

If you were at the show, I hope you had the opportunity to watch some amazing live product demos from seed-stage startups to established leaders, attend thought leadership sessions, and network with fellow attendees and exhibitors. 

Look at all the amazing logos below – from sponsors to exhibitors to demo participants. It was a great turnout with 1,500+ attendees, 75+ demoers, and 130+ speakers.

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Team unitQ (Alix, Greg, and Chethan) was looking sharp at our amazing booth. Did they tell you why fintechs like Chime, DailyPay, and Truebill are using unitQ to boost their product quality and growth?

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One of the most exciting parts of FinovateFall is the live demo competition. Anthony Heckman, Head of Business Development, on the main stage seen below, presented our mission-critical product quality platform that empowers fintechs and banks to take a data-driven approach to product quality.

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We had an opportunity to participate in a thought leadership panel with 4 other fintech influencers discussing how new tech can help fintechs and banks drive digital transformation, boost product quality, and improve customer experience.

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Here were some cool swag we offered at the event. If you missed getting a unitQ mask or water bottle, reach out here

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Couldn’t attend FinovateFall this year to see our demo? We got you covered, book a personalized demo with our team here

Categories
News

Announcing Our $30M Series B Led by Accel to Power the First Product Quality Platform

“Is our product working as it’s supposed to?” It’s a dead simple yet fundamentally important question most technology companies consider daily, but staying on top of product quality has historically been an inexact science. App Store or Google Play reviews are far from comprehensive and represent sentiment over time, rather than a current snapshot. While Net Promoter Scores (NPS) have become a ubiquitous tool for product teams, they rely on surveys proactively sent out by businesses – meaning they’re more likely to capture positive sentiments and represent a tiny fraction of users. As a result, companies rely on manual processes and anecdotal data to make decisions on what should be fixed next, and the product suffers as a result.

unitQ empowers companies to take a data-driven approach to product quality so they can fix the right quality issues faster. unitQ Monitor, our AI-enabled product quality platform, determines what specifically is impacting quality at any given time, so that teams like engineering, support, product ops, and product management can identify, prioritize, and fix quality issues that matter most. Customers have seen significant improvement in growth, user retention, and engagement by leveraging our product, which then impacts bottom-line results.

In fact, on average customers are able to increase their product quality by 20% in 30 days, which correlates to a 20% improvement in their unitQ Score. We help them improve their product quality by identifying actionable insights in their user feedback from public sources like app reviews and social media, private sources like support tickets, support chats, and surveys, as well as the unitQ API, which connects to other external data sources. With these data points, unitQ automatically tags and analyzes quality issues and delivers the most comprehensive and accurate view of product quality yet.

Some of the most well-known consumer technology companies in the world rely on unitQ, including Chime, Pandora, Strava, The RealReal, and AppLovin.

Since we announced our Series A in March of 2020, we’ve more than tripled our revenue. Today, we’re excited to announce that we’ve raised $30M in funding from Accel, with support from Creandum and Gradient Ventures, Google’s AI-focused venture fund. This brings our total amount raised to $41M since launching in 2018. This Series B will allow us to expand hiring across engineering and go-to-market so that we can expand our reach and serve more businesses.

“One of the best ways consumer technologies can differentiate is by building a product that is reliable and consistently works as intended for its users, and yet up to this point this has been largely an inexact and manual undertaking,” said Andrew Braccia, Partner, Accel. “We invested in unitQ because it has the potential to transform how businesses think about product quality and its impact on usage, retention, and bottom-line results. At Accel, I’ve invested in dozens of consumer tech companies spanning industries – from Hotel Tonight to Etsy to MyFitnessPal – and know that a product like unitQ would be a game-changer for almost all of them.”

The Journey Ahead at unitQ

My co-founder, Niklas Lindstrom, and I started unitQ because we have firsthand experience with the challenges involved in measuring product quality. Before unitQ we founded Skout, a social app that had over 50 million app installations before being acquired by The Meet Group in 2016. During the decade we worked on Skout, we never lost sight of the user experience and our top priority was ensuring people were happy with our product. We would have loved to have access to a product like unitQ, which is why we decided to undergo the ambitious task of building a solution for ourselves.

This is just the beginning for us as the first company to take a data-driven approach to product quality. We aim to not only be a tool that every consumer business relies on for maintaining world-class products that people love to use, but also to be a resource for consumers that want trusted, reliable information on the products available to them so that they can make better decisions. We couldn’t have done it without the support of our amazing customers, employees, partners, investors, and advisors that have helped us get to this point.

We’re just at the beginning of this exciting journey. If you’re interested in seeing how unitQ can work for your organization, sign up for a demo today. If you’re interested in joining us, be sure to check out our open roles and get in touch.

Categories
News

unitQ at FinovateFall 2021

We are excited to sponsor FinovateFall 2021 in New York City from 9/13 – 9/15! The conference showcases the best innovations in financial and banking technology. This year’s event will feature 50 live demos from leading innovators and thought leaders. It will also feature expert sessions where businesses can connect with key influencers and network with peers in the finance industry.

Join unitQ at the conference for a live demo and an executive board session to see firsthand how our AI-enabled platform can help your business drive automation, cut costs, and boost product quality. unitQ Monitor has empowered many fintechs and banks to take a data-driven approach to product quality so they can fix mission-critical issues faster. This approach to product quality is why category-leading companies like Chime, BRD Wallet, and Greenlight Financial have better retention, engagement, and ratings.

When and Where to Connect with unitQ at FinovateFall

  • Live Demo on Stage: Monday, September 13th – 2:25 p.m. – 3:25 p.m. ET
    Presenter: Anthony Heckman, unitQ’s Head of Business Development
  • Executive Boardroom Session: Tuesday, September 14th – 4:45 p.m. – 5:45 p.m. ET 
    Harnessing New Tech To Improve Back Office Automation; To Boost Product Quality; To Drive Digital Transformation; To Improve CX and To Drive Down Costs featuring Anthony Heckman, unitQ’s Head of Business Development.
  • Booth #39: Monday, September 13th – Wednesday, September 15th
    Meet the team and see unitQ in action.

Results Our Fintech Customers Have Seen

unitQ’s powerful product insights play an instrumental role in critical metrics for our finance customers. Here are some key results they’ve seen since partnering with unitQ:

  • 20% improvement in product quality in 30 days
  • 25% increase in App-Store rating scores  
  • 25% increase in net sentiment
  • 50% decrease in time to fix
  • 40% reduction in support tickets

Bonus: Nearby Local Attractions

  • Times Square– One of the most prominent commercial intersections and entertainment centers in New York City.
    Location: the intersection of Seventh Avenue, 42nd Street, and Broadway
  • Rockefeller Center – A must-see attraction while in New York City.
    Location: 45 Rockefeller Plaza, New York, NY 10111
  • Central Park – 843 acres and one of the world’s most iconic parks.
    Location: 59th to 110th Street Manhattan Borough, from Central Park West to 5th Avenue, New York City, NY 10022
  • Empire State Building– 102-story Art Deco skyscraper that you don’t want to miss.
    Location: 20 W 34th St, New York, NY 10001
  • Madison Square Garden – In the middle of Manhattan and one of the world’s most famous sporting and entertainment venues.
    Location: 4 Pennsylvania Plaza, New York, NY 10001
Categories
Best Practices

5 Key Features Businesses Need in a Product Quality Solution to Drive Growth and Retention

Product quality is paramount for every business. Businesses understand growth and retention metrics are dependent on the quality of their products and the experiences they create for their users. For that reason, it’s imperative to make the right investment in a solution that can provide the most tangible value in helping them drive product quality. 

unitQ has pioneered the most efficient way for category-leading companies like Chime, Pandora, Strava, Quizlet, and AppLovin to take a data-driven approach in excelling at this. It has the only AI-enabled product quality monitoring platform to provide timely and actionable signals from all user feedback channels and languages.

To equip businesses to fix the correct issues faster, unitQ Monitor’s machine learning models provide a single source of truth, parse out noise, and pinpoint Quality Issues that directly impact growth. The granular data minimizes discovering high-impact issues too late and dismisses anecdotal-based decisions. It also enables teams to cut time to fix in half, automate processes, formulate strong consensus, and develop higher quality products.

Don’t Overlook These Features

Many app review management tools and social monitoring solutions can help oversee app performance, but they’re not a one size fit. Many lack functionalities that genuinely help businesses make measurable improvements for both their users and products. Here are some of the most critical examples teams should not overlook:

  • Comprehensive coverage of user feedback sources Users are the best testing team for your product. As they use it frequently, they understand what’s working and not working. Without their feedback, businesses are guessing what their product truly needs instead of taking a data-driven approach to move product development efforts in the right direction. But user feedback comes in through different sources. The most effective way to ensure a well-rounded view of all user feedback is to have a solution that captures the data from every source (i.e., social, review, chat, survey, support). With data captured from all sources, teams can get the most accurate single source of truth that depicts how their product is tracking right now.
  • Detailed insights
    Many solutions provide insights, but they’re too high-level. Businesses can’t attain granular data and leverage the right ones to help their teams execute timely fixes, streamline processes, and liaise effectively with key stakeholders. As a result, teams lack timely and detailed data on their product health. Without detailed insights, businesses can’t focus on mission-critical items, address high-impact user pain points, and fix the right things fast.
  • Impact analysis reporting
    Some solutions also lack powerful impact analysis reporting that enables teams to gain actionable insights on what product issues to prioritize right now. As a result, businesses can’t gain insights into what users genuinely value. And because the data is not timely nor granular, companies can’t get imminent signals that would validate critical product decisions. Businesses then have siloed systems that reach ineffective results. They can’t improve support ticket volume, churn rates, rating scores, and sentiment conversions. They also miss which mission-critical areas to focus on to achieve crucial performing metrics and company objectives.
  • A consistent operational performance metric
    Businesses need an operational metric to track daily to understand what users want and effectively measure product quality. The metric would help them quantify what’s impacting their product right now to set internal goals, form the best order of priority, and stay ahead of the competition. Without a metric, they’ll miss having a leading indicator for important KPIs like revenue, retention, support ticket volume, sentiment, star ratings, and net sentiment.
  • Functionality for every team
    Specific management and monitoring solutions only offer functionalities for a subset of teams like support or marketing. Teams need a solution where they can effectively collaborate cross-functionally. It’s essential for them to align so the correct information reaches the right person at the right time to meet the right product expectations. When teams work together on one platform, they will gain productivity, easier collaboration, and faster decision-making. In turn, they’ll deliver more timely improvements to users.

Investing in the Right Solution Pays Off

Product quality matters, and investing in a solution that provides business teams the most value pays off. The best user feedback solutions offer a holistic view of all user feedback sources, enabling teams to understand product health from a customer perspective. They ensure teams don’t lack granular insights, so they don’t lack decreasing time to fix. They provide indisputable data, impact analysis reporting, and a quantitative metric to help businesses genuinely understand VoC (Voice of the Customer) in real-time. They offer functionality for every team, so productivity and collaboration are smooth and easy. They also supply businesses with extra bandwidth to focus on quality issues and thus save resource cycles. Most significantly, they ensure business teams make all the right moves to drive the most retention, engagement, revenue, and growth.

Categories
Product

How to Drive Product Quality with unitQ Monitor

Product quality is essential whether you’re part of a global enterprise or a growing startup. The most important business metrics – user retention, brand equity, engagement, and revenue – are all driven by the quality of your products and the experiences you deliver for your users. 

unitQ’s leading product quality monitoring platform empowers you to take a data-driven approach to product quality. Its AI analyzes user feedback across all your private and public channels in over 100 languages. It removes the noise and provides actionable insights so you can fix the right Quality Issues faster. 

  • Boost product quality by 20% in just 30 days 
  • Replace anecdotal behaviors with actionable signals
  • Cut time to fix in half 
  • Save time, resources, and manual processes 
  • Allow your teams to drive efficiency, foster alignment, and solve high-impact issues

See how unitQ Monitor can make a big impact for your teams and why category-leading companies like Chime, Pandora, NerdWallet, Strava, Quizlet, AppLovin rely on it every day.

See unitQ in Action

Want to See More?

Schedule a free demo with a unitQ product expert who can share more about our product offerings and answer any questions.

Categories
Best Practices

Product Webinar: Guide to Data-Driven Product Quality

We live in a world of limitless options and minimal switching costs. Companies are not just competing against one another but competing for time and resources, and users have very little patience for products that don’t consistently deliver a great experience. 25% of users will switch to another product if they have a bad experience. For consumer apps, issues during login, trouble with notifications, and difficulty with billing are just a few quality issues that can turn users away.

Register for the live webinar to learn more

Delivering a Great Product Experience and Quality

One of the best ways companies can consistently deliver a great product experience is identifying, understanding, and fixing mission-critical quality issues in user feedback in a timely manner, and sharing those insights with key stakeholders. This will save teams time and guide them to allocate resources to initiatives that improve product quality and drive growth.

unitQ takes a modern, data-driven approach to product quality. With unitQ Monitor, companies can easily access insights across all user feedback sources and languages in one place. The platform determines what’s impacting their product right now, and helps teams prioritize and fix the right issues faster. 

Upcoming Product Webinar on Sept 7, 2021

Date: Tuesday, Sept 7, 2021
Time: 10:00 am PST / 1:00 pm EST
Duration: 30min
Cost: Free
Register here

Join Greg Shaver, Enterprise Account Executive at unitQ, as he’ll demonstrate our platform in a 30-minute demo webinar that will cover how you can boost product quality by 20% in less than 30 days and have an impact on the bottom line

  • Gain a unified view of indisputable quality data
  • Prioritize high impact, mission-critical quality issues
  • Remove manual overload and streamline with automation
  • Enable support, engineering, and product teams to act faster and fix smarter
  • Improve customer experience and retention with product quality data

Register for the upcoming live product webinar today

Categories
Industry

unitQ Score Industry Report: The State of Product Quality in H1 2021

Category-leading companies rely on unitQ for a data-driven approach to product quality. They’ve replaced anecdotal behaviors with actions based on granular data and can focus on Quality Issues that truly move the needle right now. And, with detailed insights tied to business metrics like net sentiment and app store ratings, it’s no surprise that our customers have shortened time to fix and improved their unitQ Scores across the board. Correspondingly, they’ve noticed their unitQ Score goes up when their time to fix decreases. This approach to product quality, one supported by granular data and tied to KPIs, is driving retention, engagement, and revenue for some of the fastest-growing companies in the world. Below, you’ll find what we’ve learned about the state of product quality across different industries and quality trends from the most downloaded mobile apps in the first half of 2021.

Quality Issues from Most Downloaded Apps

The data chart below represents an analysis of product quality data for 4,376 of the most downloaded mobile apps from January 1st through June 30th of this year. Our models identified 1,786,640 Quality Issues (16%) within this data set out of 11,116,351 user reviews from the App Store and Google Play Store.

Amount of Feedback Evaluated Across iOS App Store and Google Play Store

iOS App Store and Google Play Store user reviews for 4,376 most downloaded apps

Percent of Quality Issues Across All User Feedback Data

16% of user feedback contained Quality Issues 

unitQ Score Industry Averages

70% of the 4,376 most downloaded apps fell within Social, Gaming, Music, Health and Fitness, Education, Finance, Shopping, Food and Drink, Travel, and Dating industries. We’ve analyzed the average unitQ Scores across these industries. 

The unitQ Score represents the fraction of feedback that contains a Quality Issue (bugs or user friction). Using machine learning models, we normalize data to provide a unitQ Score between 0 and 100. The average unitQ Score across sectors was 81, Education had the highest score at 87, and Food and Drink had the lowest score at 72.

Average unitQ Score Breakdown – Top Industries

Average unitQ Score by industry 
  • Social: 83
  • Gaming: 86
  • Music: 84
  • Health and Fitness: 80
  • Education: 87
  • Finance: 75
  • Shopping: 82
  • Food and Drink: 71
  • Travel: 78
  • Dating: 82

Quality Issue Trends Across Top Industries

Users never stop leaving valuable feedback. See below for the four Quality Issues they cared about the most in the first half of 2021.

The Top 4 Trending Quality Issues Based on User Feedback Data

Quality Issues from trending categories across industries

A. Installation Quality Issues (39%)

40-50% of user feedback for the Social, Gaming, Music, Health, and Fitness industries were related to installation issues, with the majority of that feedback on downloads and updates. Gaming had the most Quality Issues in this category with 53% while Shopping had the least at 23%.

B. Application Quality Issues (24%)

3 industries (Social, Gaming, and Education) had the most Quality Issues detected in this category. Users mentioned problems relating to glitches, crashes, and speed. Gaming had the most reported issues with 31% in this category, while Shopping had the lowest at 16%.

C. Account Quality Issues (19%)

-Shopping and Dating Industries saw the highest amount of Quality Issues in this category. Users had concerns regarding Quality Issues like password reset, login, verification issues, and shipping errors. Although Gaming saw the highest reported amount of Quality Issues in the categories above, only 8% pertained to account issues.

D. Billing Quality Issues (18%)

Food and Drinks, Music, Finance, and Travel industries saw the highest amount of Quality Issues in this category ranging from 27%-32%. Users raised their concerns about payment, discounts, and promotion code errors in their feedback. While Food and Drinks saw the most Quality Issues (32%) in this category, Social app users saw fewer concerns at 5%.

Drive Product Quality with unitQ

No matter the category, users gravitate to those apps with the best product quality. When they’re delighted with high-quality products, they will keep coming back. And this will accelerate conversion cycles, margins, and profits for companies. unitQ customers Chime, Pandora, Strava, The RealReal, Quizlet, NerdWallet, and AppLovin continue to see significant growth in retention, engagement, and revenue by leveraging data-driven insights from unitQ.

Test drive unitQ Monitor and get your unitQ Score today. Immediately see how they’ll help your teams align around product quality, get accurate insights on product health, and elevate user satisfaction.

Categories
Product

unitQ Product Highlights

unitQ strives to make every customer’s experience with unitQ Monitor as productive and efficient as possible. We’re excited to share some product highlights that will further support teams to take the best data-driven approach to product quality! 

Teams can utilize:

  • Hourly unitQ Scores
  • Trending Quality Monitors 
  • New Integration Sources

Hourly unitQ Scores

The unitQ Score is an operational metric that measures the current state of a product’s health. It serves as a leading indicator for many KPIs such as revenue, retention, support ticket volume, sentiment, star ratings, and NPS scores. This is why we’ve made hourly unitQ Scores the heart of our platform. Teams can easily track what’s impacting their product right now and act on issues before they become widespread. By seeing how their score tracks on an hourly basis, teams like User Support, Product Ops, Engineering, Leadership can be proactive with user issues, gauge product quality efforts over time, save time and resources, and benchmark how they’re comparing to top competitors.

Trending Quality Monitors

With the new Trending Quality Monitors, teams will get granular data on all their user feedback. The detailed data will guide them in understanding what’s specifically impacting their users right now. They won’t have to base decisions on anecdotes but instead, rely on timely and factual data that will help them achieve strong priority alignment and resource allocation. In turn, teams can stay on top of high-impact issues and attain faster Time to Fix. As a result, businesses will see a direct correlation in key metric improvements such as higher user satisfaction, elevated margins, and better conversion cycles.

New Integration Feedback Sources

unitQ Monitor scans feedback from a wide-range of user feedback channels and we integrate with popular productivity tools teams use every day. We’re now integrated with additional sources so teams can seamlessly connect to existing workflows.

  • Trustpilot
  • Better Business Bureau
  • Pissed Consumer
  • Consumer Affairs
  • Deposit Accounts
  • Galaxy Store

See the full list of all unitQ integrations here

To Get Started

For existing unitQ customers, you now have access to all of these product enhancements. If you want to learn more about how these work, our team is available to answer any questions and walk you through the features. Not a customer yet and want to see how it all works? Connect with our team to learn more.